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Primary Servicing Job Details
Job title: Primary Servicing
Category: Commercial
Term: Permanent
Location: Suffolk
Ref: 894260
Job description:


Title: Loan Administrator

Reports To: Primary Servicing Team Leader

Overall Responsibilities:

* To provide primary servicing of loans across all portfolios administered by ensuring that:
* Service is provided in accordance with, and in excess of, the levels specified in the SLA, procedures, policies and current regulation.
* Loan accounts are administered in accordance with client instructions
* All enquiries from borrowers, third parties and clients are dealt with in accordance with SLA's and procedures
* At all time the jobholder must exhibit a professional approach to the servicing of customers in order to deliver a professional service to clients.
General Tasks / Principal Accountabilities:
* Understand the terms and conditions of a borrowers loan so that they may be clearly explained to, and met by, the borrower.
* Ensure information relating to borrowers and their loans is current and accurately recorded on the correct systems.

* Receive and resolve loan enquiries from borrowers, their advisors, and clients.
* Liaise professionally with third parties.
* Report problem issues accurately, proactively and in a timely and professional manner, making recommendations as necessary and expressing balanced and technical opinions.

* Identify, recommend and implement enhancements to processes and procedures.
* Provide training and guidance to other team members as necessary.
* Assist with projects as defined by the Team Leader by meeting agreed deadlines and achieving specific objectives.
* Specific Tasks and Accountabilities
* Ensure that requests for information, internal and external, are responded to accurately and within SLA's.
* Ensure that amendments to, and closures of, borrowers accounts are made accurately and in accordance with procedures and regulatory requirements.
* Ensure control of valuable documents such as Title Deeds, Death Certificates, Mortgage Files etc
* Ensure that tasks are dealt with within mandated levels and in accordance with procedures. Report any breaches to the Team Leader

* Ensure that procedures reflect current practices. Report any required amendments to the Team Leader.
* Decision Making
* To ensure that all decisions are within mandated authority levels
* To be able to organise your workload to meet regulatory and operational requirements.
* Guidance is available at all time from the Team Leader and Servicing Manager who will make the ultimate decision when necessary
* Essential Knowledge, Skills and Characteristics
* Ability to work as an effective team member - be co-operative, support others and deliver what you promise
* Ability to communicate at all levels
* Good quality of written and verbal communication
* Ability to organise workload to meet deadlines
* Ability and willingness to see a task through to completion.
* Customer focused - identify effective solutions for borrower, internal client and external client
* Desirable Knowledge, Skills and Characteristics
* Full CeMAP Qualification
* Knowledge and understanding of mortgage loan documentation
* Knowledge of the applicable regulations/codes governing the financial services industry.
Salary: 18000 per annum
Start date: 04/12/2015
Contact email address:
Contact telephone number: 01473 216611
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