We'll help you find your ideal job in the commercial sector including Office, Financial, Banking and Insurance positions, Legal work, IT and other roles. So check the available positions below regularly for the latest vacancies in the commercial industry.
Vacancy details...
Retail Customer Service Executive Job Details
Job title: Retail Customer Service Executive
Category: Commercial
Term: Permanent
Location: Suffolk
Ref: 894696
Job description:
Hunterskill are looking for a skilled and experienced Customer Service Executive in the Ipswich Area.

Job purpose:
The principal role of Retail Customer Services Executive is to provide a first class customer service to the companies retail customers and deal with any customer queries in a professional and timely manner. Also to ensure that invoices are issued accurately and on time to assist in securing prompt payment.

Focus and responsibilities:

1. Dealing with and taking responsibility for customers queries
2. Main point of contact for identified customers once the supply start date is reached
3. Communicating with customers via telephone, email and letter
4. Ensuring that missing and incorrect consumption data is identified, queries with the agent and steps put in place to obtain the relevant information within the necessary time frames
5. Validating and issuing invoices in a timely manner, ensuring all charging elements are included
6. Validating and applying Duos charges where necessary
7. Monitoring payments and chasing debt
8. Accurate customer set up and maintenance
9. Process improvement

Decision-making Authority:

Any customer related activity within the defined processes of the Retail business and conforming to the companies Policies.

Most Complex part of the job:

Providing excellent Customer Service.

Please contact Ethan Jacob on 01473557936
Email your CV's to:
Salary: 18000 per annum
Start date: ASAP
Contact name: Ethan Jacob
Contact email address:
Contact telephone number: 01473 216611
Apply for position:
Please complete the short form below and submit it to us attaching your CV at the same time in the format of a pdf, doc or docx.
Job Title
Job Reference
Attach CV
Type the above number:
Refine your search...
Quickly search for jobs by sector...