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Assistant Housing Officer Job Details
Job title: Assistant Housing Officer
Category: Commercial
Term: Permanent
Location: South Yorkshire
Ref: 894833
Job description:
Hunterskill Recruitment are looking for an Assistant Housing Officer in Sheffield.

Position Title:
ASSISTANT HOUSING OFFICER

Reports to:
Housing Officer

Scope

Job Base:
Office Based

Travel Requirements:
Significant/Regular

Requirement for working outside normal hours:
A flexible approach with some weekend and evening work required

Job Purpose:
To support the delivery of a high quality housing service that meets the identified needs of our customers in accordance with the required local offers.

Operation:
Sanctuary Housing Services Limited

Department:
Housing Operations

Grade:
H7

Terms:
Sanctuary Housing Services Limited

Summary

The job sits within Sanctuary Housing Services which manages homes across England, providing general rented housing, market rent properties, shared ownership and home ownership accommodation. It also provides housing related services including lettings, debt management, tenancy management and customer services support.

The job holder will ensure that they fully understand and fulfil their responsibilities in respect of both Health & Safety and Equality & Diversity at all times.

This profile is not an exhaustive list of duties and other activities may need to be carried out requiring similar skill levels.

Key Accountabilities (All Accountabilities will be carried out in line with policies, procedures and relevant regulations and legislation)

1 Support the delivery of a quality housing management service for a defined patch that meets the needs and expectations of current/future residents and the wider community in line with Sanctuary Housing Services' business plan.

2 Support the coordination of low-level ASB cases in line with the prescribed policies and practices ensuring that remedial action is taken to build community cohesion

3 Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary Housing Services' customers and to minimise potential risks.

4 Develop, build and maintain relationships with key stakeholders, residents, staff and external agencies, to ensure the effective management of housing services, identifying any shortfalls in service delivery and ensure these are acted upon.

5 Support the management of all complaints for service area in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence.

6 Update and maintain all manual and computerised records in an accurate and timely manner to ensure compliance with the Group's Record Management and Data Protection policies.

7 Contribute, as appropriate, to special programmes and projects in support of the Group's objectives.
Salary: 9.84 per hour
Benefits:
Start date: ASAP
Contact name: Ethan Jacob
Contact email address: ethan.jacob@hunterskill.com
Contact telephone number: 01473 216611
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