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Loan Administrator Job Details
Job title: Loan Administrator
Category: Commercial
Term: Permanent
Location: Suffolk
Ref: 894880
Job description:
Title: Loan Administrator
Reports To: Primary Servicing Team Leader

Overall Responsibilities
To provide primary servicing of loans across all portfolios administered by our client by ensuring that:
Service is provided in accordance with, and in excess of, the levels specified in the SLA, procedures, policies and current regulation

Loan accounts are administered in accordance with client instructions

All enquiries from borrowers, third parties and clients are dealt with in accordance with SLA's and procedures
At all time the jobholder must exhibit a professional approach to the servicing of customers in order to deliver a professional service to clients.

General Tasks / Principal Accountabilities:

* Understand the terms and conditions of a borrowers loan so that they may be clearly explained to, and met by, the borrower.
* Ensure information relating to borrowers and their loans is current and accurately recorded on our clients systems.
* Receive and resolve loan enquiries from borrowers, their advisors, and clients.
* Liaise professionally with third parties.
* Report problem issues accurately, proactively and in a timely and professional manner, making recommendations as necessary and expressing balanced and technical opinions.
* Identify, recommend and implement enhancements to processes and procedures.
* Provide training and guidance to other team members as necessary.
* Assist with projects as defined by the Team Leader by meeting agreed deadlines and achieving specific objectives.

Specific Tasks and Accountabilities:

* Ensure that requests for information, internal and external, are responded to accurately and within SLA's.
* Ensure that amendments to, and closures of, borrowers accounts are made accurately and in accordance with procedures and regulatory requirements.
* Ensure control of valuable documents such as Title Deeds, Death Certificates, Mortgage Files etc
* Ensure that tasks are dealt with within mandated levels and in accordance with procedures. Report any breaches to the Team Leader
* Ensure that procedures reflect current practices. Report any required amendments to the Team Leader.

Decision Making:

* To ensure that all decisions are within mandated authority levels
* To be able to organise your workload to meet regulatory and operational requirements.
* Guidance is available at all time from the Team Leader and Servicing Manager who will make the ultimate decision when necessary
* Essential Knowledge, Skills and Characteristics
* Ability to work as an effective team member - be co-operative, support others and deliver what you promise
* Ability to communicate at all levels
* Good quality of written and verbal communication
* Ability to organise workload to meet deadlines
* Ability and willingness to see a task through to completion.
* Customer focused - identify effective solutions for borrower, internal client and external client
* Desirable Knowledge, Skills and Characteristics
* Full CeMAP Qualification
* Knowledge and understanding of mortgage loan documentation
* Knowledge of the applicable regulations/codes governing the financial services ind

Shift work between the hours of 08:00am-20-00pm and some saturday's9am-12pm.
Salary: 19000 per annum
Start date: 17/07/2016
Contact email address:
Contact telephone number: 01473 216611
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