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Telemarketer & Appointment Maker Job Details
Job title: Telemarketer & Appointment Maker
Category: Commercial
Term: Permanent
Location: Suffolk
Ref: 895276
Job description:
Objective: Reporting to the Marketing Manager this role delivers telephone appointment setting and sales support for a UK-wide field sales team.
You will be targeted with achievable KPI's and proactively responsible for following up these enquiries, promoting there services, building strong relationships and ensuring excellent customer service. In return for hard work and commitment, you will be rewarded with a highly competitive salary, an achievable OTE together with monthly and annual bonuses (subject to qualifying criteria).
Call rate expectation per day 40 call connect rate per day
Outcome expectation per week 15 meetings/CPD/ATM to call telephone meeting
Quarterly OTE expectations (March, June, Sept, Dec) 60 meetings/CPD/telephone meetings a month, averaged over the quarter 850 calls connected, averaged over the quarter
End of year OTE expectations Achieving an average of 20% uplift to connected call volumes in the year and 750 meetings/CPD/telephone meetings

Qualities: As a Telesales & Appointment Setter, you should be confident, competitive, driven and enthusiastic with a 'can do' attitude and ability to work well under pressure. Customer care is key; therefore empathy, service led approach and excellent communication skills are essential to develop and nurture sales opportunities.

You will have a proven background in telesales and meeting call rate targets, along with strong organisational and administrative abilities and a desire to progress within a small and focused team to develop this element of the marketing function.

Responsibilities/duties: Your daily responsibilities involve calling decision-makers responsible for the specification of roofing systems on construction projects across the UK. You'll need to establish credibility quickly and then open up the conversation so clients share information about their building design and plan for the construction project. If the conversation is such that it matches the service we offer or their project has reached the stage where our involvement is timely, you will be responsible for booking an appointment for the locally based area technical manager to meet them face-to-face. Meet daily/weekly call targets (as outlined above) Area Technical Manager (ATM) and Business Development Manager (BDM) Accounts
To deliver telemarketing and appointment setting calls with associated research and data management for (on average) 200 new contacts per month.
To input data and maintain records within the CRM package 
Calling identified contacts to drive the following outcomes:

o Increase meetings to clients, where a meeting may consist of the delivery of a CPD presentation or an individual client meeting to targeted conversion rates.
o To book appointments and follow the process through with sending associated meeting invites, and updating Outlook Calendars
o To promote the company to all contacts through telephone conversations and email correspondence - 100% of contacts to receive email correspondence. 
To correspond with the relevant ATM or BDM on all outcomes

Marketing Accounts To deliver telemarketing and appointment setting for the contacts gained through all forms of marketing touchpoints and will include those attending exhibitions, registering with our website, literature requests, and digital responses to email campaigns.
To respond appropriately to the contact to determine;
o If they received/gained all the information they desired
o Discover what project they are currently working on
o If there is further supportive information we can provide
o If there is an opportunity for the ATM to meet with the contact and book an appointment with all necessary people, sending meeting invites and corresponding Outlook calendars.
o To correspond with the relevant ATM on all outcomes 
Initiating e-shots 
Deliver cold calling telephone marketing 
Build rapport and relationships with key clients and Area Technical managers 
Researching potential clients and projects to then qualify construction based contacts and leads

Key Criteria 
Minimum of two years telemarketing experience of appointment setting, within a professional B2B sales environment 
Results and target orientated with a strong desire to achieve 
Outstanding telephone communication skills - confident & strong communicator 
Research and fact finding abilities 
Negotiating skills 
Flexible and able to work under pressure 
IT literate, previous experience using a CRM system 
Excellent organisational and time management skills 
Ability to work effectively as part of a team

Additional bonus structure of quarterly bonus for target met (figure TBC) and additional annual bonus for "over & above targets met" - figure TBC

Please contact Joshua Jacob for more information.
Salary: 23000 per annum
Start date: 02.06.17
Contact name: Joshua Jacob
Contact email address:
Contact telephone number: 01473 557939
Apply for position:
Please complete the short form below and submit it to us attaching your CV at the same time in the format of a pdf, doc or docx.

Please contact Joshua Jacob for more information.">
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